Q&A: Expert Discusses Challenges in Business of Pharmacy

In an era of evolving health care delivery, pharmacy professionals are increasingly required to do more than dispense medications—they must become strategic leaders who can navigate complex workplace dynamics. Kristen Jones, PharmD, AVP of professional liability strategic operations at the Pharmacists Mutual Insurance Company, discusses the critical skills modern pharmacists need beyond clinical expertise, highlighting a significant gap in traditional pharmacy education where human resources and management training are often overlooked.